Kroger

Reviews about Kroger

• 1 / 5

  By Theresa Niekamp
  Bad experience everytime. Went in once to get fried chicken and was given the clearly old chicken (way old) instead of the obviously fresh chicken right next to it. Won't be back just because of that!
  May 07, 2017
• 1 / 5

  By Shona Youngblood
  If I could give zero stars, I would. I purchased a product that was less than $10 at another location. When I finally went to use the product a couple days later I discovered that the main part of the product wasn't even in the box. So I took it back to my normal Kroger, as the one I purchased it at happened to be more than 20 miles from where I live due to just what I was doing that day. First, no one was at Customer Service, they had to page someone, who took more than 5 minutes to show up. When she finally gets there, she's NOT nice or polite, never smiles, just takes the box after I explain and show her what happened, she asked for a receipt, I explained I didn't have it, but did use my Kroger card # when I purchased it, knowing they can look up the receipt. She tried telling me she couldn't look it up if I purchased it from another location. I told her I wasn't looking for my money back, I just wanted what I paid for, and wanted an exchange. She then proceeds to call for a manager. I am getting a little upset since I have done customer service for 10 years, and know she has the ability to make that decision on a small item. I am also horribly sick. Not once did she say, "I'm sorry ma'am, I just have to have my manager make this decision" Nothing. No apology no acknowledgement, nothing. This woman should NOT be in Customer service (Pat). The manager (Russell) came up front, and they whisper to one another (again, I know what these whispers are, I have done this job for 10 years) and the manager says, "I'm sorry, without a receipt I can't exchange this for you, you have to take it back to where you got it. It's policy." I. Went. Off. Cussed him up and down, won't lie. Unprofessional? Totally, but to be given the line that you give someone you suspect stole something was enraging. So I called Kroger Corporate. Guess what? Pat, she lied. According not only to corporate, but the actual store manager, she CAN see those transactions. And that not being able to exchange from a different store and it being policy? Wanna guess again? Ding ding! ALSO A lie!!! Both according to Corporate AND his own store manager. Anything under $10 or $15 (can't remember which) they are supposed to just exchange! That is all I wanted! So the Corporate rep emailed me a copy of my receipt, and I took it back up there. This time I DID want my money back. I don't want them having a dime of my money in their hands. I even made sure Russell was the one to give me my money back. Oh, and he insisted that he would have done it, but he had a problem with my language. Language which, btw, wasn't anything but polite until after he decided to lie to me. Yeah. DO NOT shop here unless you want to be treated like you stole something. I have never stolen anything in my life on purpose (we've all found that random thing at the bottom of the cart you forgot about) and I certainly wasn't going to start with a stupid $8 product. HORRIBLE customer service.
  April 26, 2017
• 5 / 5

  By Denver Koon
  Great Deli Department. The Chicken Noodle Soup is awesome as is their chili
  January 05, 2017
• 5 / 5

  By Texas Notorious
  Prices are comparable to all other grocery stores except Walmart but seem to always be better stocked.
  
  Update on review....
  
  I normally enjoy a quick run and out of a couple items but seems like they are closing out of my most favorite item that I have not been able to find anywhere else. I hope this doesn't happen without a replacement.
  May 30, 2016